This policy explains Whizbiz order states, on-demand sourcing, special orders and cancellation requests.
1. Order states
| State | Meaning |
| Order Received | We received the order request. |
| Payment Verified | Payment/authorization has been verified. |
| Order Accepted | Whizbiz has accepted the order for fulfilment, subject to any disclosed lawful condition. |
| Procurement Confirmed | On-demand sourcing has been committed/confirmed. |
| Dispatched | The order has entered the carrier/delivery process. |
| Completed | Delivery/fulfilment recorded as complete. |
| Cancelled / Refunded | Order cancelled and financial resolution processed as applicable. |
2. Cancellation requests
You may request cancellation before dispatch. We will act promptly and confirm whether cancellation is possible. If a special-order item has already incurred a non-recoverable commitment, a reasonable disclosed charge may apply only where lawful. No cancellation rule removes mandatory rights for defective/non-conforming goods.
3. Supplier availability
For on-demand items, supplier availability may change. If we cannot obtain an accepted paid item, we will not require you to pay more because our cost increased. We may offer an alternative only with your consent or cancel and refund the affected amount.
4. Special orders
A special-order item must be identified before payment, together with estimated lead time and any material cancellation limitation. Whizbiz will not retrospectively classify a normal order as special order to defeat a cancellation or return right.