Privacy Policy
This policy explains how Whizbiz collects, uses, shares, retains and protects personal data, and how individuals can exercise privacy rights.
Who controls your data
Whizbiz Store, registration number 8317219, Akinyele Street, Aguda, Surulere, Lagos.
How to reach us
Response time
Generally within 30 days where the Nigeria Data Protection Act applies.
Opting out of marketing
Use the unsubscribe method in the message or your account preferences.
The panels above are a summary for convenience. The numbered sections below are the policy.
Controller
For personal data processed for Whizbiz Store operations, the controller is Whizbiz Store, registration number 8317219, Akinyele Street, Aguda, Surulere, Lagos. Privacy contact: support@whizbiz.net or +234 803 043 7609. General support: support@whizbiz.net.
Data we may collect
- Identity and contact data: name, email, telephone and delivery or billing details.
- Account data: login or account identifiers and preferences.
- Order data: products, quantities, order history, returns, warranty and support cases.
- Payment-related data: payment status, limited transaction references and fraud signals. Full card data is normally handled by payment providers.
- Device and technical data: IP address, device or browser information, security logs and cookie or analytics identifiers.
- Communications: email, chat, call, WhatsApp or support records where used.
- Marketing data: subscriptions, preferences and campaign interactions.
- Product identity data: serial or IMEI information where needed for warranty, fraud prevention or returns.
Purposes and lawful bases
| Purpose | Typical lawful basis |
|---|---|
| Process orders, payment status, delivery, returns and warranty | Contract, or steps requested before contract. Legal obligation where applicable. |
| Customer support and service quality | Contract and/or legitimate interests. Consent where specifically required. |
| Fraud prevention, account security and abuse detection | Legitimate interests and/or legal obligation. |
| Tax, accounting and regulatory compliance | Legal obligation. |
| Marketing communications | Consent where required, otherwise another lawful basis permitted by law with opt-out. |
| Website analytics and personalization | Consent where required, or legitimate interests for limited essential analytics, depending on jurisdiction. |
| Improve products and operations using aggregated or de-identified data | Legitimate interests where appropriate and subject to safeguards. |
How we share data
We may share necessary personal data with payment processors, logistics providers, hosting and cloud providers, customer-support tools, analytics and marketing providers, professional advisers, warranty and repair partners, fraud and security providers, and authorities where legally required. Service providers should receive only data appropriate to their role and be subject to contractual and security controls where required.
International transfers
Whizbiz may use service providers or infrastructure in other countries. Where personal data is transferred across borders, we will apply a lawful transfer mechanism or other safeguards required by applicable data-protection law, and consider the destination risk where required.
Data retention
We keep personal data only for as long as reasonably necessary for the purpose collected, including order fulfilment, warranty, fraud prevention, dispute handling and legal or accounting obligations. Retention periods vary by record type. When data is no longer required, we delete, anonymize or securely restrict it unless continued retention is legally required.
Security
We use organizational and technical safeguards appropriate to the nature and risk of the data, including access control, authentication, logging, patching, backups, secure configuration and provider oversight. No service can guarantee absolute security.
Your rights
Depending on applicable law, you may have rights to:
- Be informed
- Access personal data
- Correct inaccurate data
- Object to certain processing
- Restrict processing
- Obtain portability
- Request erasure
- Withdraw consent
- Seek human intervention regarding certain automated decisions
You may also complain to the Nigeria Data Protection Commission or another competent authority where applicable.
Exercising rights
Contact support@whizbiz.net or +234 803 043 7609. We may verify identity before acting on a request, and may refuse or limit a request only where law permits. Where the Nigeria Data Protection Act applies, we aim to respond within the legally required period and generally within 30 days, subject to lawful extensions or verification needs.
Automated decision-making and AI
Whizbiz may use automated tools to assist support, fraud screening, recommendations, translation or prioritization. We do not intend to make a solely automated final decision that unlawfully produces significant effects without required safeguards. Appropriate human review is available for material disputed outcomes.
Marketing
You can unsubscribe from marketing using the method provided in the message, or your account preferences where available. Transactional or service messages necessary for an order may still be sent. We do not treat failure to opt out as consent where affirmative consent is legally required.
Children
Whizbiz is a general retail service not intentionally directed to young children. Where applicable law requires parental or guardian authorization for processing a child's data, we will apply the required safeguards. If you believe a child supplied personal data improperly, contact us.
Privacy incidents
Whizbiz maintains a process for investigating personal-data incidents and will notify affected individuals and regulators when required by applicable law.
Changes
We may update this policy to reflect legal, operational or technology changes. The effective date will be updated and material changes communicated where required.