This policy explains Whizbiz voluntary returns, defect-related returns, exchanges, return shipping and refunds.
1. 14-day voluntary return window
You may request a voluntary return of an eligible product within 14 calendar days after delivery. The request must be made through Whizbiz support and should include the order number and reason for return. This commercial return right is additional to mandatory legal rights.
2. Eligible condition for change-of-mind returns
- Product is the same item supplied by Whizbiz.
- Serial number, IMEI or other identity marker matches our records where applicable.
- Product is complete with material accessories and components supplied with it.
- Handling has not gone materially beyond what is reasonably necessary to inspect the product.
- Any product-specific exclusion or condition was clearly disclosed before purchase and is lawful.
Opening packaging does not by itself eliminate statutory rights. Where permitted by law, a voluntary change-of-mind refund may reflect demonstrable loss in value caused by handling beyond reasonable inspection; Whizbiz does not impose a standard restocking fee.
3. Items that may have special return rules
Certain items may have lawful hygiene, activation, licensing, safety or customization restrictions. Examples can include activated digital licences, personalized items or hygiene-sensitive in-ear products after a hygiene seal is broken. Any restriction will apply only to the extent permitted by applicable law and should be disclosed before purchase. Defective or misdescribed goods remain subject to applicable legal remedies.
4. Wrong, defective, damaged or misdescribed goods
If you receive a wrong item, materially misdescribed product, counterfeit product, significant transit damage or a qualifying defective/unsafe product, contact us promptly. Where Whizbiz or the supplied product is responsible, Whizbiz will bear reasonable return transportation costs as required by this policy or law and will provide the appropriate repair, replacement or refund remedy.
For obvious shipping damage, please report the issue as soon as practicable and preferably within 48 hours so we can preserve courier evidence. Missing that preferred reporting period does not automatically remove a mandatory statutory right.
5. Return authorization
1. Contact support@whizbiz.net or the approved support channel.
2. Provide order number, affected item and a clear description of the issue.
3. Provide photographs/video where reasonably necessary and safe.
4. Receive a Return Authorization / RMA or controlled return instructions.
5. Do not ship a product to an unverified address or send a visibly unsafe lithium battery through ordinary courier channels.
6. Return shipping
For eligible change-of-mind returns, the customer normally bears return shipping where this was disclosed and lawful. For wrong, defective, counterfeit or Whizbiz-caused returns, Whizbiz bears reasonable return costs where required. We may provide a label, collection, courier instruction or reimbursement method.
7. Inspection
Returned products may be inspected to verify identity, completeness, condition and the reported issue. Inspection must be reasonable and must not be used to defeat valid statutory rights. Device data may be handled under our privacy and returned-device procedures.
8. Refunds
Once a refund is approved and any required inspection is complete, Whizbiz aims to initiate the refund within 5 business days. Your bank or payment provider may need additional time to post the funds. Refunds normally go to the original payment method. Store credit is optional and will not be forced where a monetary refund is required.
9. Exchanges
Where an exchange is appropriate and stock is available, you may choose a replacement. If the replacement costs more, you pay the agreed difference; if it costs less, we refund the difference. We will not substitute a different product without your consent.
10. Statutory rights
Nothing in this policy limits rights or remedies for defective, unsafe, misdescribed or non-conforming goods that cannot lawfully be limited. For Nigerian consumer transactions, the FCCPA protections concerning safe, good-quality goods and implied warranty of quality remain applicable, including the remedies provided for qualifying failed, unsafe or defective goods.
11. Returns contact
Start every return through support@whizbiz.net or the approved support channel. Whizbiz will issue a controlled RMA, return destination, collection arrangement or other return instruction before shipment. Do not self-ship until you receive those instructions.