This policy covers processing, estimated delivery, tracking, failed delivery, loss, transit damage and cross-border shipments.
1. Processing and delivery estimates
Estimated processing and delivery times are shown on the product page, checkout, order confirmation or tracking communication where available. They are estimates unless expressly sold as guaranteed. Some Whizbiz products may require on-demand procurement and therefore have longer delivery estimates.
2. Address responsibility
Customers must provide a complete and accurate delivery address and reachable contact information. If an address error is discovered before dispatch, contact us immediately. Reasonable redelivery or rerouting costs caused solely by incorrect customer information may be charged where lawful and disclosed.
3. Tracking and proof of delivery
Tracking may be provided where supported by the carrier. High-value deliveries may require signature, OTP, identity verification or another reasonable delivery confirmation method. Never share an OTP except through the legitimate delivery process for the specific order.
4. Delays
If we become aware of a material delay, we will use reasonable efforts to notify you and provide an updated estimate. Where a delay triggers a cancellation or refund right under applicable law, that right remains available.
5. Failed delivery
If delivery fails because no authorized recipient is available or because customer-provided information is materially incorrect, the carrier may attempt redelivery or return the parcel. Any redelivery charge must be reasonable and lawful. A failure caused by Whizbiz or the carrier will not be charged to the customer.
6. Lost shipment
If a shipment for which Whizbiz bears delivery responsibility is confirmed lost, we will provide an appropriate replacement or refund. Customers will not be required to wait indefinitely for an internal courier investigation; cases will be escalated under our lost-shipment procedure.
7. Transit damage
Photograph the outer package and product where safe and contact us promptly. For obvious damage, reporting within 48 hours is preferred for courier evidence. This preferred period does not automatically waive mandatory rights.
8. Cross-border shipments
For cross-border orders, checkout or product information should state whether import duties/taxes are included or are payable by the recipient, any material delivery restriction, and any warranty-territory limitation known to Whizbiz. Customs delays can occur outside our direct control, but we will not conceal known material charges or restrictions. Commercial delivery is available only to destinations enabled at checkout at the time of order.
9. Lithium batteries and restricted transport
Certain batteries, power stations and devices are subject to carrier or dangerous-goods rules. Do not return a visibly swollen, leaking, punctured or dangerously damaged battery through ordinary courier channels. Contact support for safe instructions.