Buyer Protection is Whizbiz’s additional service commitment for specified transaction failures. It does not replace mandatory legal rights.
1. Covered events
- Order confirmed lost or not delivered within the resolution process.
- Wrong product supplied.
- Confirmed counterfeit product.
- Product materially different from the contracted description/specification.
- Material transit damage.
- Material component missing from the package.
- Duplicate Whizbiz-side payment capture.
- Payment captured for an order Whizbiz cannot fulfil.
- Qualifying defective/unsafe product requiring a remedy.
2. Customer cooperation
We may require order information, photographs, serial/IMEI confirmation or other reasonable evidence. Evidence requests must be proportionate and must not be used to create unnecessary barriers to legitimate claims.
3. Remedies
Depending on the issue, applicable law and customer preference where relevant, remedies may include delivery completion, repair, replacement, exchange, refund or another appropriate resolution. We do not force substitute goods without consent.
4. Abuse and fraud
Buyer Protection does not cover fabricated claims, product substitution, deliberate damage, chargeback abuse or other fraud. Suspected abuse will be investigated proportionately, and legitimate consumer rights remain preserved.